Privacy Policy

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Privacy Policy 2016-10-31T11:39:03+00:00

PRIVACY POLICY

KooGa NZ Ltd (“KooGa”) recognises the importance of protecting the personal information collected about visitors to our website www.kooga.co.nz.

For the purposes of this Privacy Statement, the term visitors means any person who simply browses or visits the website or who has registered their contacts details including but not limited to e-mail address, financial details and mobile phone number with KooGa NZ for the purpose of receiving e-mail and/or mobile communications; subscribers to and users of our services, purchasers of products available for sale and where applicable advertising customers.
KooGa is committed to safeguarding your privacy online. The following statement sets our policy in relation to privacy.

This policy may change from time to time so please reread this policy periodically. KooGa is bound by privacy law with regards to the handling of personal information. The KooGa website and where applicable its related sub-sites may collect private information you volunteer when using site/s (“Personal Information”).  This Privacy Policy explains what Personal Information is collected from you via this website and what we do with that information. By using this website you agree to the way in which we process your personal information as outlined in this policy.

INFORMATION COLLECTED

For the avoidance of doubt, Personal Information does not refer to Content which is defined as any information posted to the website by any editor including but not limited to any text, files, images, photos, video, sounds, musical works, works of authorship, or any other materials.  KooGa may record your Personal Information in our database to allow us to fulfil your requests. Any Personal Information you provide will be used only by KooGa and will not be made publicly available, nor sold to third parties.

Personal Information is collected when we provide our services to you and we will generally inform you as to why we are collecting information of a personal nature and how we plan to use it via this Privacy Policy. Personal information is collected directly from you or KooGa may use agents or third party services providers to do this on our behalf. We may also acquire lists from other sources, both from other companies and other public documents.

USE OF INFORMATION

Information collected is used to process orders, provide our services, deal with any enquiry and offer information about our products and services from time to time. Your financial details including credit card number and expiry date are collected via a secure server for processing by your credit card provider and our card processor and bank. Please refer to our Terms and Conditions for details of measures in place to ensure the security of your data.

Information is collected from you when you register with us, complete an online form, email us or complete a transaction with us, enter a prize draw or other competition with us or we speak to you over the telephone. We also collect information using “Cookies” (see Cookies section below). When you are visiting the KooGa website, information will be collected regarding the pages within our network which you visit and what you click on. We may be required to collect sensitive information and if we do it will usually be for the purposes of providing our goods and services and if required by law, KooGa will seek your permission to collect such information.

Personal information will be used to provide our services to you, to fulfil administrative functions associated with these services, to enter into contracts or agreements with you or third parties and for marketing and client relationship management purposes. Where your personal information is contained within an advertisement or promotional initiative which is published by KooGa, we may use your information for publication of that same advertisement or promotional initiative in other media, in accordance with the terms and conditions of the initial publication.

On occasion, KooGa may disclose your Personal Information to service providers and contractors to help us market our services to you. We may also share your Personal Information with third parties who provide prizes for competitions or offers. If this happens, KooGa requires these parties to protect your Personal Information in the same way we do. KooGa may also disclose your Personal Information when we believe, in good faith, that it is a legal requirement and for administrative and other purposes necessary to maintain services and improve our products and services.

Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Please note, however, that no data transmission over the Internet is completely secure. As a result, while we attempt to protect your personal information, we cannot ensure or warrant the security of any information you provide to us and you transmit such information to us at your own risk.
KooGa may collect certain non-personal information in order to optimise our goods and services including our web pages for your computer, for example the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet Service Provider. Such information may be used for internal purposes, including but not limited to improving the content of our sites.

EMAIL

KooGa may send you email if you provide your e-mail address via the KooGa website or its sub-sites. When you elect to receive email from KooGa or its sub-sites, you are ‘opting in’ as defined under anti-spam legislation and we are entitled to send you emails, including information about our company and promotional material from some of our affiliated partners. Our policy is to immediately cease emailing you upon your request, or ‘opting out’. Any communications we email you will contain clear and obvious instructions for how to remove yourself from that email distribution list. KooGa uses email as a means of receiving feedback, and we encourage you to email us with your questions or comments.

Short Message Service (“SMS”)
KooGa may communicate with you via short messaging service (“SMS” or “Text”) delivered  to your mobile phone if you provide your mobile phone number and register for this service. When you elect to receive text messages from KooGa or its sub-sites, you are ‘opting in’ as defined under anti-spam legislation related to mobile phones and we are entitled to send you text messages. Our policy is to immediately cease sending you text messages upon receiving an opt-out request from you. Each text will include a number you can reply to if you wish to cease receiving text messages from KooGa.

COOKIES

Cookies are small pieces of data that are transferred by a website for record-keeping purposes to the browser-related file on the hard drive of an individual’s computer when you use the website. Cookies allow KooGa to track usage patterns and to compile data to help us to improve the experience for visitors to our website. We may also use them to improve our content and target our marketing.

Cookies are widely used on websites. If you do not want information collected through the use of cookies, most browsers have a simple procedure to deny or accept the cookie feature. It should be noted that acceptance of cookies may be necessary to provide you with features such as merchandise transactions or registration for services.

CUSTOMER/VISITOR IDENTIFICATION AND LOG IN

A temporary cookie may be used to identify a customer during the registration and checkout processes. When a customer provides a username (email address) and where applicable, a password to log in to the KooGa website, either as an existing or new user, a temporary cookie is set which identifies the applicable account user. The temporary cookie will be maintained until the user clicks the logout button, closes down the browser session or manually clears the user identification cookie. Should you choose not to accept cookies you will not be able to access your account information or make purchases on our website.

USER LOG IN CACHING

KooGa uses cookies to enable certain website functionality and features including but not limited to remembering items in your shopping cart, storing your preferences, recognising you when you return to our website, monitoring and maintaining information about your use of the website.

In the future, cookies may be used within this website to save the visitor’s password (if and when this facility is provided) so that it does not have to be re-entered at each new visit. If the user has chosen “remember login and password”, a unique Customer ID and a log in state will be encoded within cookies. If a “registered” user to this website returns to the site without logging in, the ID stored in the cookie can be used to track the user (unless the user manually deleted the cookie, at which point the server may automatically generate another cookie).

LINKS TO THIRD PARTY AND CO-BRANDED SITES

KooGa may establish relationships with business partners and/or at its discretion display advertising on the KooGa web site and its sub-sites which may allow visitors to the KooGa websites to link directly to sites operated by those partners. Some of these sites may be “co-branded’ with the KooGa logo however this does not mean that these sites are maintained or operated by KooGa nor on our behalf. These sites may collect Personal Information from you that may be shared with us. This Privacy Policy shall be applicable to any information we obtain in this manner.

KooGa does not take any responsibility for the content or practices of websites operated by third parties, nor do we have any control over the privacy policies of our business partners or the privacy policies of any other websites that we may link with. Links to third party sites do not constitute sponsorship, endorsement or approval by KooGa of the content, policies or practises of the third party sites. As the links are intended for the user’s convenience only, KooGa encourages you to review the privacy policies of such third party sites prior to submitting your Personal Information to them.

Remember to close your browser when you have finished your user session on the KooGa website. This is to ensure that others cannot access your Personal Information and correspondence if the computer is shared and used by more than one person or if you are using a computer in a public place such as a library or Internet café.  As an individual you have sole responsibility for the security of and access to your own computer. When you voluntarily disclose Personal Information over the Internet, this information can be collected and used by others including information posted in publically accessible online forums and as a result you may receive unsolicited messages from other parties. The secrecy of any username and password along with any account information is also your sole responsibility. Please be careful and responsible whenever you use the Internet.

If you would like to access your Personal Information held by KooGa, please contact us to request access. If you have a complaint concerning privacy of your Personal Information or would like more information about our Privacy Policy, please contact us.

KooGa NZ Ltd, 45 Tennyson Street, Napier, 4110, Hawke’s Bay, NEW ZEALAND

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